We have established a 24-hour after-sales hotline. When customers encounter equipment malfunctions—such as clogged print heads, failure to start, abnormal pressure, or damage to the central bearing—they can call the hotline at any time for assistance. Our technical support team will respond within 10 minutes and provide remote guidance to troubleshoot common issues.

For malfunctions that cannot be resolved remotely, we will dispatch the nearest technician to your location based on your region: within 24 hours in urban areas, within 48 hours in suburban areas, and within 72 hours in remote regions (with advance notice for special circumstances).

During the repair process, we provide free fault diagnosis and troubleshooting services. Once the root cause is identified, we prioritize replacing original‑equipment manufacturer (OEM) parts—guaranteed to meet industry standards and perfectly compatible with your equipment. Repair costs are fully transparent, with no hidden fees.

We offer a full range of genuine OEM spare parts—including Rotary Nozzle, Nozzle Tip, Rotor Shaft, Adapter, Center Cage, High Pressure Hose, Rapture Disc Holder, and more—ensuring authentic quality, compatibility with all equipment currently in production, and timely delivery with precise fit.

Once an accessory order is placed, we prioritize shipment: standard accessories are dispatched within 48 hours, while custom‑made items are shipped within 7–10 business days, ensuring customers can quickly replace parts and minimize equipment downtime.

For long-term partner customers, we offer preferential pricing on spare parts and inventory reservation services, ensuring that they can promptly obtain the required components in emergency situations.

Based on equipment operating hours and service conditions, we provide free maintenance recommendations—such as nozzle replacement intervals, equipment maintenance procedures, and optimized pipeline cleaning strategies—to extend equipment life and enhance cleaning efficiency.

When the company launches new technologies, accessories, or equipment, it provides free technical upgrade consulting to existing customers, helping them enhance their equipment’s functionality and adapt to new cleaning requirements.

We provide complimentary follow-up technical training to our customers, covering topics such as new‑employee onboarding, advanced equipment operation, and self‑diagnosis of malfunctions. Training can be delivered online or in person, as needed, ensuring that customers maintain and continuously enhance their professional expertise.